1. Introduction
Sudima (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to that data when you visit or transact on www.sudima.in.
2. Controller & contact
Controller: Sudima
Address: SNN Raj Serenity, Yelenahalli, P5801, Bangalore – 560068, Karnataka, India
Grievance / privacy contact: surupa@sudima.in | +91 80885 37251
3. Information we collect
We collect information you provide directly and information collected automatically:
4. How we use personal data
We use personal data to: process and fulfil orders; communicate order status; provide customer service; improve the Site and services; detect and prevent fraud; and send marketing communications where you have opted in.
5. Legal basis & retention
We retain Order Information for accounting, tax, and legal compliance (generally up to 7 years or as required by law). Other personal data is retained as necessary to fulfil the purpose it was collected for or as required by law.
6. Sharing & disclosure
We share personal data with third parties only to the extent necessary to operate our business: payment processors, couriers, analytics providers (e.g., Google Analytics), email service providers, IT hosting providers and as required by law. We do not sell your personal data.
7. Payment processing
Payments are processed by trusted third-party gateways (e.g., Razorpay, Shopify Payments) — Sudima does not store full card details on its servers. Please review the privacy policy of your payment provider for more information on how card data is handled.
8. Cookies & tracking
We use cookies and similar technologies for essential site functionality, analytics, and personalised marketing. Please see our Cookie Policy for details and opt-out instructions.
9. International transfers
Your data may be processed outside India by service providers. We will ensure appropriate safeguards are in place when transferring data internationally.
10. Security
We use reasonable administrative, technical and physical measures to protect personal data. However, no transmission or storage is 100% secure. In the unlikely event of a data breach affecting personal data, we will take steps to contain the breach and notify affected individuals as required by law.
11. Your rights
Subject to applicable law, you may request access to, correction of, deletion, or portability of your personal data, and withdraw consent where processing is based on consent. To exercise your rights, contact surupa@sudima.in.
12. Children
The Site is intended for persons aged 18 and above. We do not knowingly collect personal data from minors.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate the revision date.